Getting support

Contact

Write to hello@seoai.de (mailto:hello@seoai.de), or simply reply to any operational email you received from us, such as a scan-failure alert or a digest. Replies go straight to the team.

What to include

1. The workspace name and the affected brand or topic
2. What you expected and what you saw instead, with the date and time
3. For failed executions: the error text from the queue page
4. For billing questions: the plan and the date of the charge

A screenshot of the page in question replaces a paragraph of description.

Before writing

Many operational questions are answered in these docs:

1. Failed executions: see Scan failures for every error meaning
2. Zero mentions or sentiment: see Analysis skipped
3. Quota and billing: see the Billing FAQ
4. Missing citations: see Why AI is not citing you

Status and incidents

If tracking stalls across the board with pending executions climbing, check the queue page first: it distinguishes a local setup problem from a queue-wide one, and the error column shows whether a provider is degraded.